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Terms and Conditions That Work for You

When you open an account with us, you're stepping into a platform built around clear rules, real payment methods like DANA, OVO, GoPay and QRIS, and support that…

Account creation and accessDeposit and withdrawal rulesDispute resolution process
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pandabet Terms and Conditions That Work for You
GET HELP WITH TERMS

Reach Us About Any Policy Question

Team online

Live Chat

Open your account and jump into the live chat panel on the lobby. Our team responds during operating hours, Monday to Friday, 09:00 to 22:00 Indonesia time, and handles policy questions around account restrictions, deposit holds, and withdrawal delays.

Email Support

Send policy questions to [email protected]. We aim to reply within 24 hours. Email is best for disputes, account access problems, or requests to review how your data is handled under our terms.

In-App Help

Open your account on mobile or desktop and tap the Help icon at the bottom of the lobby. Browse the FAQ section for common policy questions about deposits, withdrawals, account closure and data retention.

HOW WE PROTECT YOU

Data, Security and Your Account Rights

Account Security

Your login credentials are encrypted. Withdrawals require identity verification and a confirmation step via your registered payment method. If you suspect unauthorized access, contact support immediately and we'll lock your account pending review.

Data Handling

We collect your name, email, phone number, and payment details only to process deposits, withdrawals and regulatory checks. Your data is stored on secure servers and is not shared with third parties except payment processors and compliance authorities where law requires.

Cookie Policy

When you log in, we use session cookies to keep you connected and analytics cookies to understand how you use the lobby. You can manage cookie settings in your browser. Clearing cookies will log you out but won't affect your account balance.

Account Deletion

You may request permanent account closure by emailing [email protected] with the subject line 'Account Closure Request'. We'll process it within 5 business days and securely delete your personal data after a 30-day retention window.

Data Access Requests

Want to see what data we hold about you? Send a formal request to [email protected] titled 'Data Subject Access Request'. We'll compile your personal information and send it within 14 days in a portable format.

Policy Changes

We update these terms occasionally. Changes are posted on this page with a clear update date. Continued use of your account after a change means you accept the new terms. Major changes trigger an email notice to your registered address.

Frequently Asked Questions About Our Terms

Deposits via DANA, OVO, GoPay and QRIS usually clear within one minute. If your funds don't appear after 15 minutes, check your payment app to confirm the transaction completed. If the payment shows successful on your end but not in our lobby, contact support with your transaction ID and we'll trace it within 24 hours.

Yes, you can request a withdrawal whenever your account is active and your balance is above zero. Withdrawals are processed Monday to Friday, 09:00 to 22:00 Indonesia time. The funds return to your registered DANA, OVO, GoPay or QRIS wallet within 2 to 4 hours of approval. Withdrawals on weekends queue for processing the next business day.

Your account may be locked during identity verification, after unusual activity detected by our security team, or if a dispute is under review. You'll receive an email explaining the reason. Once the issue is resolved — verification completes, activity is confirmed as yours, or a dispute is settled — your account unlocks automatically.

Email [email protected] with your account details and a description of the issue. Include any screenshots of the balance or transaction you're questioning. Our disputes team will investigate within 48 hours and send you a detailed explanation. If you remain unsatisfied, you can escalate the case for a senior review.

We retain your personal data for 30 days after account closure to handle any pending refunds, disputes or regulatory queries. After that period, your information is permanently deleted from our active systems, though transaction records may be kept in archived form for compliance purposes where law requires.

Yes, you can update your phone number in your account settings under Profile. To change your registered payment method, you'll need to contact support because withdrawal funds always return to the method originally linked during account creation for security reasons.

Access depends on local law. If you log in from a region where pandabet is not available, the lobby may be restricted or certain games may be unavailable. If your account is flagged for unusual location changes, we may temporarily lock it pending identity re-verification to keep your account secure.

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